Frequently Asked Questions
LOCATION
DO YOU HAVE A PHYSICAL STORE?
Yes. We are located at Shop D0009, Apo Urban Market, Apo Resettlement, Abuja, Nigeria
SHIPPING INFORMATION
WHAT SHIPPING METHODS ARE AVAILABLE?
We offer same day delivery within Abuja for orders placed before 3pm. Orders placed after 3pm will be dispatched the next day. Delivery is by Dispatch Bikes/Uber depending on package size.
We offer in-store pick-up for online purchases.
Outside Abuja / Nigeria is by courier service.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Within Abuja – Within 24 hours
Outside Abuja – No longer than 7 business days.
HOW LONG DOES IT TAKE YOU TO PROCESS AN ORDER BEFORE IT IS DISPATCHED?
2 hours after payment is confirmed.
IS PICKUP AN OPTION FOR ORDERS PLACED ONLINE?
Yes. Pickup location is at our store. Shop D0009, Apo Urban Market, Apo Resettlement, Abuja, Nigeria.
WHERE ARE YOUR PACKAGES SHIPPED FROM?
Packages are shipped from Abuja Nigeria.
HOW DO YOU PRICE YOUR SHIPPING?
Shipping costs are calculated by distance and size of package. If order is too large for a bike delivery, customer is expected to kindly use Uber or pick up.
PAYMENT INFORMATION
WHAT PAYMENT METHODS ARE ACCEPTED?
Instore- Cash, card payments and direct bank transfer
Online- Card payments and direct bank transfer
IS BUYING ON-LINE SAFE?
Yes. Buying online is safe. Our site is secured by SSL.
FOR THE BANK TRANSFER OPTION, HOW LONG DO CUSTOMERS HAVE TO MAKE THE PAYMENT BEFORE THEIR ORDER IS CANCELLED AND ITEMS RETURNED TO STOCK?
Thirty (30) minutes.
ENQUIRIES
WHO SHOULD I CONTACT IF I HAVE ANY ENQUIRIES?
Call/WhatsApp customer service on 08186119199
Email hello@thefancyplace.ng
